All about export2web

Pricing

Order Processing and Delivery

Custom Development

Information Security and Integrity

Discounts, Refund

Specific Questions

All about export2web

Guys ! Tell me something about yourself

We are the rapidly growing Web team of an initiative called Kuliza Labs. We are focused on service lines - psd2html for building great websites from your designs and ideas2Web for taking your business ideas to the Web in a comprehensive manner that can include custom development.

What all can you do for me?

We convert PSD to semantic hand-coded HTML CSS markup. If you have AJAX / JavaScript, CSS, (X)HTML, drop-down menus, fly-outs, mouseovers et al in mind, we are the one-stop shop. We provide themes/skins/templates for various content management systems (CMSs) / engines / frame works. We do Shopping Carts, Community Portals, Media sharing applications, CMS, Mashups, Blogs, Corporate Websites, Enterprise Web 2.0 development and Custom Web application development.

Where are you? How do I reach you?

We are based out of Bangalore, India. You can reach us at contact@export2web.com.
Our address is: 11/3 Bomanahalli, Opposite Oxford Dental College, Hosur Main Road, Bangalore - 560068. Phone: +91-80-42674305

What kind of clients do you work with?

Our clients include individuals who have website needs, designer, boutique design firms, advertizing and creative agencies, small and medium sized businesses and large corporations. That is a full spectrum. See some of the work we have done for yourself

How have your clients liked you?

Our clients have loved us. One reason is because they have grown because of what we put in place.

Do you design websites?

We write high quality code and deliver on time. If you are looking for a designer, get in touch with us and we shall connect you with the right team

How about web development/programming?

That is bread and butter for us and we offer a complete set of service here.

Do you handle SEO (Search Engine Optimization) and Internet Marketing?

Our markup is SEO friendly. Search engine optimization is really a marketing game and is core to your team. Having said that, the assignments that we have handled has created quite a few domain champs in our team. We might give a few pointers for your domain too.

Do you handle Adobe Flash development?

Yes we do ! We create rich internet applications (RIA). Check out what we have to say about it.

Pricing

How do you price your work?

For the psd2html part (converting your designs into markup and more) you can look at the detailed and itemized pricing options on our ordering page. If you are looking for custom development, visit our process page and tell us what you are looking for. We shall revert with the pricing.

How does your pricing model work?

  1. For PSD2HTML projects, we have a pricing model that'll give you the approximate price upfront. Our experts will further analyze your designs and send you the final cost estimate. We will start work on the export order only when the cost and time estimates are mutually agreed upon.
  2. Similarly for an IDEAS2WEB project, the pricing model on the website will give you the approximate cost for the HTML skin of the final website. After the requirements are frozen, the delivery manager will create a project plan with PERT estimates to realize a delivery deadline for a project. The actual cost estimates will be calculated based on the PERT estimates. Both the time and cost will be shared with you by the DM once the Requirement & Analysis phase is over

Do you give any volume (quantity) discounts?

We sure do ! Discounts are for projects involving multiple pages, different kinds of software implementations built in and multiple options. For our PSD2HTML offering, we offer a 50% discount on all inner pages

Can I start with something small, see the results, then give out some more work and still get a volume discount on the whole deal?

If you start with something small that still falls in our definition of discounts, you get a great price immediately. If you trust us enough to do repeat business with us, we will walk that extra mile with you and give you our best prices.

Order Processing and Delivery

How do you process my requirements?

Once you have submitted your requirements, we assign a delivery manager and a team for your job. We analyze your requirements and quickly revert with questions if we have any. Once the clarifications are in, we get to work. You can track the assignment by logging into your space on our portal.

How can I track your progress?

From the time you first do business with us, you get an ID and password to login to our portal and see the progress of your assignment. You can contact the single point of contact assigned to anytime.

How fast can you deliver?

We stick to deadlines. We know that a whole lot of planning depends on when we deliver. Thus, if you give a date (and unless we think that some things are impossible in that time frame), we shall stick to it and deliver.

How do you deliver your assignments?

All assignments shall come to you in compressed (zipped) files. These shall be accompanied by general deployment instructions and guidelines - stuff like where to keep what files etc.

What kind of support can I expect from you during and after the assignment?

You can track progress and talk to us whenever you feel that you have missed something or that we are doing something that you did not want. After we have understood and agreed upon your requirements, we take small course corrections in our stride.

My deadlines are around holidays - Christmas, New Year etc - do you work around these times?

Yes, we do! We understand that you might have product launches planned around Christmas and getting that website ready is absolutely essential. We are sensitive to your business needs and that is why our clients love us.

What do you need to process my order?

We look for the unflattened source file (Photoshop or Fireworks file) of the page or element you want produced. We handle a variety of formats, so if you have a specific query, call us or drop a mail. Also provide notes for the project in the order form. You can even upload a spec once we have signed the NDA with you.

In what format do I submit my files?

We prefer Adobe Photoshop PSDs. Un-flattened pages please. Besides, we handle all sorts of file types - Microsoft PowerPoint, Adobe Illustrator, Adobe Fireworks, et al.

Do you handle rework of a finished site?

We do. Zip the files and send them across along with your order.

I have a host of effects such as dropdown and flyout menus, rollovers. How do I send these across?

Add a separate layer of dynamic elements within the source file you upload. Alternatively you can send across a flattened image. Please also add any special notes for any specific requirements for a page. These services are offered for free, and incur no extra costs.

How do I get changes incorporated?

Mail them over. Talk to us. Chat with us on the portal using your login ID. Tell us about them. We just said that we take small course corrections in our stride. Large changes would carry a price tag.

Can I talk to someone if I am unable to explain myself on your ordering page?

You sure can! That is what your single point of contact, your login ID, our mail ID and the phone number are for. We do not start until you are satisfied that we have completely understood you.

How do I ensure that all my requirements have been captured and that there are no surprises waiting for me?

Payments can be made at any point of time during the export order. If you give us a token amount to start with you are entitled to a 5 % discount. Once you are done ordering, we show you what you have asked for. We also revert with a spec document of what you have asked for. That removes the remotest possibility of even the smallest surprise.

What if I am not satisfied at all?

We refund the money pronto. This happens if we have agreed upon what you want and we have done an awful job. Don't worry - we always do a good job and we know that you lose vital time and opportunities if things do not turn up nicely. We work hard to achieve your success.

Custom Development

Can I completely custom-build something? How do I get a pricing for that?

Yes you can. At export2web and at Kuliza Labs, our over-arching outfit, we have many custom applications and satisfied clients to our credit. Just telnl us about what you are looking for and we shall revert with a pricing. Visit the IDEAS2WEB page for details.

I have a large project in mind. How will the entire engagement work - relationship management, requirement analysis, design, delivery, deployment and support?

We have handled many Greenfield (or blue sky / blue ocean) projects - from scratch - grounds up custom development. We have a robust, yet simple engagement process that we have laid out on our ideas2Web process page.

Information Security and Integrity

Am I sure that my requirements are going into safe hands?

Absolutely! Once on our portal, your transactions and interactions take place in a secure environment. From the angle of the team, the number of satisfied clients and our rigorous confidentially process are there to assure you that we are worthy of your trust.

Do you sign non disclosure agreements?

Even if you forget to send us one, we will ask you for it or send you one on our template. We are very particular about signing on your NDAs. We insist that we do so. So, send us yours.

What is your privacy policy?

We will sign an NDA with you if need be to give you a 100% guarantee that your work and data is safe with us. We have strict work ethics here at export2web.com.

  1. We will not use your artwork or product ideas for anything other than realizing your product and assisting you in your goals. No copyright violations.
  2. We will not take your work for use on any other site, resell it, or give it to anyone else under any circumstances.
  3. All information shared with us during product development like emails, contact addresses, notes will remain confidential.
  4. Nothing will be shared with a third party.export2web.com respects your business. We will never contact your clients unless you want us too for getting a better understanding of the product.

How do I pay?

Currently we only support payments through Paypal. But watch out this space for more.
In case you do not have a PayPal account, please contact us at contact@export2web.com.

Discounts, Refund

Do you have a discount policy?

Yes we do! These are the discounts offered by us presently,

  1. We are offering a 25% festive season discount up till Christmas.
  2. We also offer a 5% discount to you if you pay a token amount (10% of your bill) upfront.
  3. For returning customers, we have an additional 10% discount on all their exports!

What if I paid you for a job, part of which I do not want done? Do I get a refund?

We refund, if we have not started work on that part. However, if we have already built what you wanted earlier and do not want now, we shall try our best to accommodate the change if it is not large enough for a re-quote.

Specific Questions

Users of my website work on PCs, Macs and a host of other machines. I hope all of them see stuff right.

You bet they will! We test on all popular operating systems and all popular browsers. In case you have some specific OS or browser in mind, tell us about it.

What browsers do you support?

Internet Explorer 6+, Firefox 2+, Opera 9, Safari 3+., Chrome

Do you use microformats?

We totally dig semantic markup, and microformats are totally cool. So yes we can easily adapt the formats you want.

Can you embed Flash files?

Yes we can! And we'll go the extra mile to ensure that your content gets noticed by the Search Engines.

Do you support sIFR?

Yes , just send across the relevant source files and your requirements.

Can you build advanced JavaScript into my design?

We can and a good number of our clients ask us to do it. Send us the details with your number and we shall mail you the quote (and talk to you if we need some clarification).

What technologies do you guys work on?

  • Supported Web Frameworks - Spring, CakePHP, Zoop, Django, Ruby on Rails
  • Content Management Systems/Frameworks - Joomla, Drupal, Hippo, Wordress, Pligg
  • Server-Side Technologies - PHP 4,5, Java, Ruby, Python
  • UI Technologies - XHTML/CSS, HTML 4,5, Javascript
  • Suported Javascript Frameworks/Libraries - Prototype, Mootools, Jquery,Dojo, YUI, JSON et al.

 
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